UK VIRTUAL ADDRESS

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UK VIRTUAL ADDRESS (UKVA) is fully committed to complying with the General Data Protection Regulation (GDPR).

We recognise the importance of protecting your personal information. Your data will always be handled lawfully, securely and with the utmost care. This Privacy Policy explains what information we collect, how we use it, how it is stored, and how long we retain it.

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Our Data Protection Principles

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UKVA and its staff operate in accordance with the following principles:

• We collect and retain personal and business information solely to support the services we provide to our clients.

• Clients have the right to determine what information they choose to provide to us and, where applicable, what information may be shared with our approved partners.

• Information collected via our website is used exclusively by UKVA and will not be sold, shared or disclosed to third parties without consent, unless required by law or legal proceedings.

• We respond promptly to enquiries regarding the accuracy or processing of personal data.

• We regularly review privacy practices to ensure compliance with changes in legislation and industry standards.

• We maintain robust security measures to prevent unauthorised access to personal information. 

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Data We Collect

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UKVA acts as the Data Controller in respect of the personal data you provide to us.

We may collect the following categories of personal data:

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• Full name

• Date of birth

• Gender

• Job title

• Profession

• Contact details (postal address, email address and telephone numbers)

• Identification documents (such as photographic ID and proof of address)

• Financial information (including credit or debit card details)

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Why We Collect Your Data

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We collect personal data in order to deliver our services and respond to enquiries. This may include:

• Sending service-related updates and notifications by email

• Processing payments for our services

• Requesting additional information where required

• Ensuring our records are accurate and up to date

• Complying with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements

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We do not collect personal information that is unnecessary for providing our services or meeting legal and regulatory obligations.

Where you have provided consent, we may send information about promotions, offers or related services that may be of interest to you. Marketing communications are not shared with third parties, and you may unsubscribe at any time by using the link provided in the email.

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How Your Data Is Processed and Stored

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Personal data is processed by authorised staff and stored securely on servers located within the European Union.

Access to your personal data is restricted and will only be granted where legally permitted. We implement appropriate technical and organisational measures to safeguard your information.

Your data will not be disclosed to third parties unless required or permitted by law.

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Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting and regulatory requirements.

By law, we are required to retain certain core client records (including identity, contact, financial and transactional data) for a period of six (6) years after a client relationship ends, for tax and regulatory purposes.

Marketing data (where consent has been given) will be retained until you withdraw your consent or request removal from our communications.

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External Websites

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Our website may contain links to third-party websites. UK VIRTUAL ADDRESS is not responsible for the content, privacy policies or practices of external sites.

The inclusion of any link does not constitute endorsement. Users should review the privacy policies of any third-party websites they visit.

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Your Rights

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Under data protection legislation, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data where appropriate

• Restrict or object to certain types of processing

• Withdraw consent for marketing communications at any time

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If you believe that the information we hold about you is incorrect or if you wish to raise a concern regarding how your data has been handled, you may contact us to request an investigation.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be published on our website. Where appropriate, and where you have opted in to receive communications, we may notify you of significant changes by email.