Terms and Conditions
Definitions
“the Company” refers to UK VIRTUAL ADDRESS, the provider of the services described in this agreement.
“the Client” refers to any individual, business or organisation whose application for services has been accepted by the Company under these Terms.
“the Agreement” means the contractual arrangement between the Company and the Client, incorporating these Terms and Conditions, for as long as any services are supplied.
Scope of Agreement
These Terms and Conditions apply to all services ordered by the Client from the Company.
Payment Terms
To activate any service, the Client must pay in full for the selected package as advertised on the UK VIRTUAL ADDRESS website. No services will begin, and the Client is not authorised to use the Company’s address or services, until payment has been received in full.
All subscriptions renew automatically unless cancelled by either the Client or the Company. It is the Client’s responsibility to ensure sufficient funds are available to process renewal payments successfully. If payment fails repeatedly and is not resolved within one (1) calendar month, the Company reserves the right to return mail to sender.
Accepted payment methods include credit and debit cards, Direct Debit and bank transfer (BACS). Cheques will only be accepted where prior written agreement has been provided.
If payment is not received by the due date, the Company may suspend some or all services without notice. Services will remain suspended until outstanding balances are cleared. During suspension, mail may be returned to sender. The Company accepts no liability for any losses arising from such suspension.
If the Client is found to have used the service address without an active subscription, the Company reserves the right to invoice for any unpaid periods together with an additional 25% administrative surcharge.
Service Standards
The Company aims to deliver a consistently high standard of service. However, as services rely on third parties (including postal operators, couriers and property managers), uninterrupted or error-free service cannot be guaranteed. The Company shall not be liable for interruptions or delays beyond its reasonable control.
The Company provides a physical UK mailing address. Whilst this address is generally accepted, the Company cannot guarantee acceptance by third parties and shall not be responsible for any refusal or decision made by such third parties. Where possible, assistance may be offered, but any dispute remains strictly between the Client and the relevant third party.
Confidentiality
All Client information will be treated as confidential. However, if required by law, court order or law enforcement authorities, the Company may be legally obliged to disclose relevant information.
Acceptable Use
Provided the Client’s account is active and fully paid, the Client may use the service address for lawful purposes only.
The Client must not use the address in any way that could harm the reputation of the address, the premises, or Company.
Visitors are not permitted at the service address, including the Client, unless explicitly agreed in writing. Mail collection in person is not allowed unless pre-approved. The Client must not direct or encourage visitors to attend the premises. Unauthorised visits may incur a £25 fee per occurrence.
If misuse of the address is identified, the Company reserves the right to take appropriate corrective action.
Non-Solicitation of Staff
The Client agrees that for a period of twelve (12) months following termination of this Agreement, they will not solicit, entice or assist any employee of the Company to leave their employment.
Cancellation Policy
To cancel a service or account, the Client must submit a written request via email at least 48 hours before the next renewal date. Upon receipt, the Company will provide a link to an offboarding form, which must be completed in full before cancellation is processed.
Cancellations will not be accepted by telephone or any other method. It is solely the Client’s responsibility to follow the correct cancellation procedure within the required timeframe. Refunds will not be issued for failure to follow this process.
Due to the nature of the service (use of the Company’s address), formal confirmation is required to ensure the address is no longer in use and that appropriate arrangements have been made to redirect mail. Once the service ends, mail cannot be processed.
The service remains active until the offboarding process is completed and confirmation has been issued by email. No pro-rata refunds are provided, and services continue until the end of the billing cycle.
Refund Policy
The initial setup service is deemed fulfilled once the Company confirms and issues the Client’s mailing address.
For business customers (including companies and individuals purchasing for commercial purposes), UK consumer protection legislation — including the Consumer Contracts Regulations 2013 — does not apply. All business sales are final.
Refunds will only be considered in cases of material breach by the Company.
For consumers purchasing services for personal use, a statutory 14-day cooling-off period applies, beginning the day after the order is placed.
If cancellation occurs within this period and before the mailing address has been issued, a full refund will be provided.
If cancellation occurs within the 14-day period after the address has been issued or used, a pro-rata refund will be issued for the unused portion, less any charges for services already provided (including mail handling, storage and forwarding).
After the 14-day cooling-off period expires, refunds will only be granted in the event of material breach by the Company.
By placing an order, the Client consents to immediate commencement of services and acknowledges that deductions may apply if cancelling within the statutory cooling-off period after services have begun.
General Provisions
The Client agrees to provide all information and cooperation reasonably required to enable the Company to fulfil its obligations.
The Client must not engage in illegal, immoral or offensive activities using the Company’s services.
Neither party shall be liable for losses resulting from circumstances beyond their reasonable control.
The Company reserves the right to amend its services, charges, address details and Terms of Business at any time. Whilst reasonable notice (typically one month via email) will usually be provided, changes may take effect immediately where necessary. Notices sent by email shall be deemed received unless otherwise notified.
The Company reserves the right to terminate services immediately where circumstances require.
Identity Verification (KYC)
To comply with Know Your Customer (KYC) regulations, all Clients must complete identity verification. Documents provided will be used solely for identification and will not be shared with third parties unless legally required.
Mail cannot be released until acceptable identification has been received and approved.
If valid identification is not provided within one (1) month of service activation, the Company reserves the right to return mail to sender.
Liability
The Company accepts no responsibility for loss, damage or personal injury suffered by Clients or their guests when visiting the premises.
Entire Agreement
This Agreement constitutes the entire understanding between the Company and the Client.
It shall be governed by and interpreted in accordance with the laws of England and Wales.
By ordering services from the Company, the Client confirms acceptance of these Terms and Conditions.